Política de reembolso

At PRAVILIFE, we stand behind the quality of our products and your experience with us. If you’re not fully satisfied, we’re here to help.

30-Day Return Guarantee

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in its original condition
  • All original packaging and accessories must be included
  • Proof of purchase (order confirmation or receipt) is required

Non-Returnable Items

We do not accept returns for:

  • Items that have been used or damaged by the customer
  • Products returned without original packaging
  • Gift cards or final sale items (if applicable)

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Clear photos or videos of the issue

We will offer a replacement or full refund at no extra cost.

Return Process

To initiate a return, please contact us at:
📧 pravilife.com@gmail.com

Once approved:

  • You will receive return instructions
  • Customers are responsible for return shipping costs
  • We recommend using a tracked shipping method

Refunds

Once your return is received and inspected:

  • We will notify you of the approval status
  • If approved, your refund will be processed within 3–10 business days
  • Refunds are issued to your original payment method

Exchanges

We replace items only if they are defective or damaged.
For exchanges, please contact our support team.

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your payment provider (processing times may vary)

Contact

If you have any questions, feel free to contact us:

pravilife.com@gmail.com